Privacy Policy

Prima Clean Services is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our online platform or services.

Information We Collect

We collect information that helps us provide and improve our services to you. This may include:

Personal identification and contact information, such as your name, address, phone number, and email address, when you provide it to us, for example, when booking a service or contacting us.
Payment information, such as credit card details, processed through secure third-party payment processors, when you make a booking or purchase.
Information about the services you request or receive, including details about your property, specific cleaning needs, and preferences.
Information you provide when you communicate with us, such as through customer service inquiries or feedback forms.
Usage data, collected automatically when you visit our site, which may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.

How We Collect Information

We collect information in several ways:

Directly from you: When you fill out forms on our site, communicate with us via phone, email, or other means, or otherwise interact directly with our services.
Automatically: As you navigate through our site, we may use technologies such as cookies and server logs to collect certain information about your equipment, browsing actions, and patterns.

How We Use Your Information

We use the information we collect for various purposes:

To provide, operate, and maintain our services, including scheduling and performing cleaning services.
To process your transactions and manage your bookings.
To communicate with you, respond to your inquiries, and provide customer support.
To improve our site, services, and offerings.
To send you promotional communications, updates, and marketing materials about our services, where you have requested or consented to receive them. You can opt out of marketing communications at any time.
To detect, prevent, and address technical issues or security incidents.
To comply with legal obligations and enforce our terms and conditions.

Lawful Basis for Processing (relevant under GDPR)

We process personal information based on several legal grounds:

Performance of a contract: Where processing is necessary to fulfill our obligations under a contract with you or to take steps at your request before entering into a contract.
Legitimate interests: Where processing is necessary for our legitimate interests, such as improving our services, marketing, or preventing fraud, provided these interests do not override your fundamental rights and freedoms.
Legal obligation: Where processing is necessary to comply with a legal or regulatory obligation.
Consent: Where we have your explicit consent to do so, particularly for sending marketing communications.

Sharing Your Information

We do not sell your personal information to third parties. We may share your information with:

Service Providers: Trusted third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, website hosting, data analysis, marketing, and customer support. These parties are required to protect your information and use it only for the purposes for which it was disclosed.
Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order, subpoena, or government investigation).
Business Transfers: In connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
With Your Consent: With other third parties when you provide your explicit consent to do so.

Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

Data Security

We implement reasonable technical and organizational measures designed to protect your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or method of electronic storage is entirely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information. These rights may include:

The right to access the personal information we hold about you.
The right to request correction of inaccurate or incomplete information.
The right to request erasure of your personal information.
The right to request restriction of processing of your personal information.
The right to object to the processing of your personal information.
The right to data portability, allowing you to receive your data in a structured, commonly used, and machine-readable format.
The right to withdraw consent at any time, where processing is based on consent.
The right to lodge a complaint with a supervisory authority if you believe our processing of your personal information infringes applicable law.

To exercise any of these rights, please contact us using the information provided below.

Cookies and Similar Technologies

Our site uses cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. We use cookies to improve and analyze our service, remember your preferences, and provide a personalized experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Third-Party Websites

Our site may contain links to websites operated by third parties. This Privacy Policy does not apply to third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the content or privacy practices of these sites.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will post the new Privacy Policy on this page. We will notify you of any changes by posting the new Privacy Policy on this page. We advise you to review this Privacy Policy periodically for any changes.

Contacting Us

If you have any questions about this Privacy Policy or our privacy practices, you may contact us by mail at:

Prima Clean Services
25 Jalan Nagasari
Suite 15A
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur 50200
Malaysia